Infrastructure

Tranquilmoney has its offices in New Jersey and Chennai (Madras), India. Spread over 15,000 square feet in the city center, the back-office in India employs over 400 people working 24 x 7. The infrastructure includes high speed internet access with redundancies built in through use of multiple ISPs, 100% back-up power, and a call center with over 100 seats using high speed MPLS lines and VoIP.

Data Transmission Security

Tranquilmoney sets up a dedicated, secure FTP site for every client on the Tranquilmoney server in New Jersey. For each project, clients can upload images and data feeds, as required, to the secure FTP site. Tranquilmoney will download the images and data from our back office processing facility in India. The data feeds are consolidated at the back office, and the reports and output data feeds are returned or sent back to our New Jersey office, for delivery to the client.

The following data security procedures are used during data transmission and data capture:

  • The client will be given access to a Virtual Private Network on our Windows NT server. This uses the Point-to-Point-Tunneling-Protocol (PPTP) to encrypt all data transfer between two points on the Internet.
  • The Unix-based firewall has been configured to allow incoming packets to our NT server, but will restrict certain types of outgoing packets to ensure that data cannot travel out of the LAN to any unauthorized IP address.
  • Images will be password-encrypted on the site before transfer.
  • Username-password combinations will control log-in access to the server.
  • Legal contracts establishing client ownership of data, and prohibition re-selling any data or information.
  • Automatic compliance with HIPAA.

Network Redundancy with Encrypted Virtual Private Networks

Rather than leasing a single private line between our Indian location and our New Jersey location or client locations, our network is completely Internet-Architected for maximum redundancy. We use multiple technologies including microwave, fiber optic and ISDN lines to ensure reliable last mile connectivity to the global Internet backbone. The Internet backbone itself has multiple redundant routes and is very robust.

While we use the Internet, we use sophisticated firewalling mechanisms, username-password combinations, image encryption, and Virtual Private Networks (VPN) to ensure the privacy of our clients' data. Medicare has announced that Internet transmission of data is acceptable as long suitable measures are taken, and hence there is a widespread acceptance of this methodology.