To deliver with quality and reliability, we have designed processes from transitioning onwards to final delivery. Processes are followed across the organization including HR to focus on meeting customer needs and organizational objectives.
At Tranquilmoney's back office in India, processes for service delivery and transitioning are well documented and ISO 9001: 2008 certified. Every process may further have Standard Operating Procedures (SOPs) and Work Instructions (WIS).
Every step of the work flow process are well documented with WIS for all sub processes. These standard operating procedures and work instructions are reviewed and approved by service delivery leaders
The IT division provides technology to the outsourcing division. The major documents maintained are Project Specification Summary, Detailed project specifications, Client clarification documents, Software Manual, Design Review Document for all projects.
Standard operating procedures (SOPs) are written for all the IT related processes like Process Planning, Estimation, and Software development through releasing for production. Work instructions (WIS) exist for all the sub-processes from process planning through deployment
Documented processes include Induction policy, Job Profile for all the positions, Office and Leave rules. SOPs exist for all the HR related processes from Recruitment to separation.